Few executives understand that improvement must be managed from the perspective of the organization as a whole. We see too many examples of executives who ask their managers to improve their own department or function based on individual initiatives. Ironically such local improvements lower the performance of the organization!

​Too many quality improvement efforts, be it lean six sigma, Theory of Constraints or Operational Excellence focus on removing defects. Don't be seduced, in life and in business, you should always be focused on what you want, not on what you don't want!