A WEB-CAM AS A PROBE TO EXPLORE IF YOU CAN HELP PATIENTS FASTER
How a simple and cheap experiment unexpectedly improved patient waiting times at a hospital in Singapore.
Read MoreHow improvement can make things worse!
Few executives understand that improvement must be managed from the perspective of the organization as a whole. We see too many examples of executives who ask their managers to improve their own department or function based on individual initiatives. Ironically such local improvements lower the performance of the organization!
Read MoreCan we have some safety please?
Executives from an industrial company saw the number of industrial accidents increase despite presentations and calls for better safety behaviors. I was asked to address the safety issue in a leadership course. I realized how safety had become two dimensional - charts on a PowerPoint presentation. So I decided to give Safety a human face.
Read More“Improvement must be focused on what you want, not on what you don’t want.” Russell Ackoff
Too many quality improvement efforts, be it lean six sigma, Theory of Constraints or Operational Excellence focus on removing defects. Don't be seduced, in life and in business, you should always be focused on what you want, not on what you don't want!
Read MoreHeparin and Beef: The misguided notion of control through inspection, rules and regulations
The quality of our food is in danger. And so is the quality of our medical drugs. It is thought that punishment, more legislation, increased inspection and more rules and regulation are a solution for these problems. They are not. It is the system itself that needs to be redesigned.
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